Terms and Conditions

1. Acceptance

By accessing realstack.agency, contacting us via WhatsApp, or hiring our services, you accept these Terms and Conditions. If you disagree, do not use the site or our services. RealStack Agency is a division operated by N.I.S. Nueva Ingeniería de Sistemas S.A.S., the entity responsible for providing the service.

2. Services

RealStack Agency develops digital ecosystems (Shopify stores, WordPress sites, Node.js/Next.js applications), sets up infrastructure, implements payment integrations and offers complementary digital advertising and growth services. Deliverables, timelines and scope for each project are agreed in writing before the initial payment.

3. Onboarding and client materials

After payment is confirmed, the client completes an onboarding form with the required information and materials (catalog, copy, logos, access and domain preferences). Project execution begins only once the RealStack team approves that onboarding. The client is responsible for providing accurate, complete information they are entitled to use.

4. Delivery timelines

Our standard commitment is functional delivery within 72 business hours from onboarding approval. The execution timer automatically pauses when information is missing, revisions are pending, or there are blockers attributable to the client, and resumes once resolved. Delays caused by the client are not attributable to RealStack.

5. Payments

Payments are made in advance via Bre-b, Bancolombia, or Mercado Pago. The project does not start until payment is confirmed. Promotional pricing (free domain, hosting and corporate email for the first year) applies per availability and the conditions communicated at contracting.

6. Intellectual property

Upon full payment, the client receives usage rights to the developed site or ecosystem. RealStack retains the right to use the project as a portfolio reference unless an express confidentiality agreement exists. Third-party software licenses (Shopify, plugins, fonts, cloud services) are governed by their own terms.

7. Client content

The client warrants they hold the rights to text, images, brands and products they provide. RealStack is not liable for intellectual property infringements arising from client-supplied material.

8. Warranty and support

Each delivery includes a 30-day technical warranty period for bug fixes attributable to our development. During the warranty, the client can report issues from their portal. Design changes, new features or additional content are quoted separately and are not part of the warranty.

9. Client portal

After delivery, the client accesses a private portal to review deliverables, credentials, warranty requests and communication with the team. The client is responsible for safeguarding and properly using their access, and for keeping their contact information up to date.

10. Growth program, analytics and artificial intelligence

Optionally, and with the client's express authorization during onboarding, RealStack may: (a) send periodic emails with growth and positioning recommendations (opt-in); (b) connect and configure, on the client's behalf, analytics tools such as Google Analytics and Search Console to measure site performance; and (c) use project information to generate AI-assisted recommendations. These permissions are independent of one another, granted voluntarily, and may be revoked at any time without affecting the contracted service. RealStack does not publish or execute changes without your approval.

11. Limitation of liability

RealStack does not guarantee specific commercial results (sales, traffic, ad ROI). We are not responsible for third-party service interruptions (payment gateways, hosting, social networks, analytics platforms) or the client's business decisions.

12. Cancellations and refunds

Once development has started, full refunds are not issued. If the client cancels before start, an administrative retention may apply. Any exception will be evaluated case by case in writing.

13. Governing law and contact

These terms are governed by the laws of the Republic of Colombia, without prejudice to mandatory rules in the client's country. For inquiries: WhatsApp +57 323 595 4237 or via realstack.agency.